FAQ
Answers to all your questions about c999
From mobile use to deposits, BPL betting to support — find detailed answers to everything you want to know about c999 on this page.
If a question comes to mind while using c999, this page is your first stop. The most frequently asked questions on four topics — using the site on mobile, making deposits, betting on BPL and international cricket matches, and contacting the support team — are answered clearly and in detail below. If your question is not here, ask us directly via our 24/7 live chat.
Mobile Use
On an Android phone, open c999.mom in Chrome, tap the three-dot menu at the top, and select "Add to Home Screen". On an iPhone, tap the Share icon in Safari and choose "Add to Home Screen". After that, tapping the icon will open c999 directly — no need to open a separate browser.
Clear your browser's cache and cookies. In Chrome, go to Settings → Privacy → Clear browsing data, select "Cached images and files" and "Cookies", then delete them. After that, refresh the page. In most cases this single step resolves the issue. If the problem persists, let us know via live chat.
When you log in after the connection is restored, the game state is usually intact, because the results of all rounds are saved on the server. If any round appears incomplete, contact us via live chat or at [email protected] — the support team will check the logs and resolve the issue.
c999 runs fully on all modern Android and iOS smartphones and tablets. The best experience is on the latest versions of Chrome, Firefox, Safari, and Edge. Some features may be limited on systems older than Android 7 or iOS 13. The full site is also accessible on desktop.
No, there is no need to download a separate app. c999.mom is fully optimized for mobile browsers. Adding a shortcut to your home screen gives you an app-like experience — fast loading, fullscreen view, and full access to all games and payment features.
BPL & International Matches
Yes. c999 offers betting markets for BPL, T20 World Cup, IPL, and various other international cricket tournaments. You can place bets both before a match starts and while it is in progress. To start betting, log in to c999 and go to the Sports section.
The most widely used markets are: Match Winner (which team will win), Toss Winner, Total Runs (over/under), Top Batsman, First Wicket Fall runs, Powerplay runs, and Man of the Match. For example, in a Bangladesh vs India match, "Match Winner" is the most played market. The rules for each market are described in detail on the Sports page.
Yes, c999 has an in-play or live betting feature. Odds change as the match progresses and you can place new bets at any moment. Quick decision-making is important in live betting because odds update instantly. A stable internet connection gives you a better live betting experience.
If a match is abandoned or declared a no-result due to rain or any other reason, all bets are generally cancelled and the original amount is refunded. If a result is determined by the D/L method, bets in most markets remain valid. The specific rules are available in detail on c999's Terms and Conditions page.
Alongside cricket, c999 offers markets for football, kabaddi, and several other sports. Betting markets are available for the FIFA World Cup, European leagues, and ICC tournaments. Special attention is given to matches involving Bangladesh Tigers (the Bangladesh national team), keeping Bangladeshi fans in mind.
Deposits
Log in to c999, go to the Cashier or Deposit page, and select Nagad as the payment method. Enter the amount (minimum ৳100) and send money to the Nagad number shown. Submit the form with your transaction ID and the balance will usually be added to your account within a few minutes.
First, confirm the transaction ID (TrxID) from the bKash app and check that it was entered correctly in the c999 deposit form. If the problem remains, contact us via live chat or email [email protected] with that TrxID and the amount. The support team will verify it quickly and resolve the issue.
c999 itself does not charge any additional fee on deposits. However, bKash, Nagad, or Rocket's own Send Money charges may apply, which depend entirely on the respective mobile banking company's policy. For bank transfers, charges may also vary from bank to bank.
Currently, five deposit methods are available at c999: bKash, Nagad, Rocket, Upay and bank transfer (for example: Dutch-Bangla Bank, BRAC Bank, or Islami Bank). The minimum deposit amount for each method is ৳100. All methods allow fast and secure deposits.
Yes, the basic process is the same — on the c999 deposit page, select Rocket or Upay, send money to the specified number, and confirm with your transaction ID. The minimum ৳100 applies to each method. If you run into any issue at any step, live chat support is always ready to help.
Withdrawal requests are usually processed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳500. Withdrawals can be made via bKash, Nagad, Rocket, Upay, or bank transfer. Bonus funds cannot be withdrawn until wagering requirements are met — see the Terms and Conditions page for details.
Support Questions
Having the following details ready before reaching out will help get a faster resolution: your registered username or email, the approximate time the issue occurred, the relevant transaction ID (for payment issues), the game or page where the issue happened (for game-related problems), and a brief description of the problem. This helps the support team assist you more quickly.
Yes. c999's support team is active 7 days a week, 24 hours a day. Whether it's day or night, during Eid or on an ordinary day — whenever you need help, send a message via live chat or email [email protected]. There is no service break.
c999 support is fully available in both Bengali and English. Bengali-speaking support representatives are available around the clock with Bangladeshi users in mind. Just write in whichever language you are comfortable with.
There are two direct ways to contact c999: (1) Live chat — available after logging in to the site, this is the fastest option, and (2) Email — [email protected]. For email, write your issue in detail along with any necessary information. There is no phone support or any other channel.
For login issues, first try using the password reset option. If you still cannot access your account, email [email protected] with your registered email address and username. You can also get assistance through live chat by verifying your details. Account verification may take some time.
Yes. c999 treats responsible gaming as a top priority. If you need to take a temporary break, set a deposit limit, or suspend your account, the support team will assist you. For more details, visit our responsible gaming page or let us know directly via live chat.
Still have questions? We're here.
Contact us via 24/7 live chat or email ([email protected]) — in Bengali or English, whichever you prefer.
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