Your privacy is our priority

1. Introduction & Scope

c999 ("we", "our", "platform") operates a safe and reliable online casino and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect from users through our website c999.mom, how we use that information, how we keep it secure, and under what circumstances we may share it with third parties.

By creating an account on our platform or continuing to use our services, you are considered to have agreed to the terms of this Policy. You must be at least 21 years old and must comply with applicable laws in Bangladesh.

This Policy applies alongside our Terms & Conditions and Responsible Gaming Policy. In case of any uncertainty, these three documents should be read together.

2. What Information We Collect

We collect only the information necessary to operate our services safely. The categories of information collected are described below:

2.1 Information You Provide Directly

When you create an account or log in to c999, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• National ID card or passport details for identity verification

2.2 Automatically Collected Information

When you browse our website or use our app, the following information may be recorded automatically:

• IP address and device identification details
• Browser type, operating system, and device model
• Date, time, and duration of site visits
• Which pages were visited and which features were used
• Referral URL (the source from which you arrived)

2.3 Transaction & Gaming Information

A secure log of financial and gaming activity on our platform is maintained, which includes:

• Deposit and withdrawal history and amounts
• Game play history and betting records
• Bonus claims and wagering-related information
• VIP level and rewards information

2.4 Communication & Support Information

When you contact our customer service team via live chat or email, records of those conversations are retained. This helps us improve service quality and resolve disputes.

3. How We Use Your Information

c999 uses your information only for the following legitimate purposes:

• Account management: Creating, verifying, and keeping accounts secure.
• Service delivery: Running gaming, betting, and payment processing without interruption.
• Fraud prevention: Detecting suspicious activity to ensure account and financial security.
• Age verification: Ensuring that only users aged 21 or over are using the platform.
• Customer support: Resolving issues through 24/7 live chat and email support.
• Personalisation: Improving your platform experience based on your preferences.
• Legal obligations: Meeting applicable laws and regulatory requirements.
• Technical improvement: Enhancing website performance and security.

We never sell your information to advertisers or unrelated third parties.

4. Sharing & Disclosure of Information

c999 shares your personal information with third parties only in limited and specific circumstances. Those circumstances are described in detail below:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay, and associated banks), game software providers, and technology service suppliers are partners in our operations. These partners may only use data for contracted purposes and are required to follow our privacy standards.

4.2 Legal Requirements

If we are legally required to disclose information pursuant to a court order, legal process, or a valid request from a government authority, we may provide that information. However, where legally permitted, we will endeavour to notify you of such disclosure.

4.3 Business Restructuring

In the event of a company merger, acquisition, or other corporate change, user data may be transferred to the new entity, which will remain bound by the terms of this Policy.

4.4 With Your Consent

Outside the three circumstances above, we do not disclose your information to any third party without your explicit consent.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve our services.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website — such as maintaining login sessions, security verification, and processing payments. They cannot be disabled.

5.2 Functional Cookies

These cookies remember your preferences and settings (such as language preference) so that your experience is smoother on future visits.

5.3 Analytical Cookies

These cookies help us understand how users are using the website. This information is stored in aggregated and anonymous form and is not used to identify any individual.

You can manage cookies through your browser settings. However, disabling certain essential cookies may cause some parts of the service to not function correctly.

6. Data Security Measures

c999 applies industry-standard technical and organisational measures to protect your information. The key components of our security framework are as follows:

• SSL encryption: All our data transfers are protected by 256-bit SSL/TLS encryption, making information unreadable while in transit.
• Secure data storage: Stored personal information is kept in encrypted databases and can only be accessed by authorised personnel.
• Two-factor authentication: Two-factor authentication is used for account login.
• Regular security reviews: Our systems undergo regular security testing.
• Access controls: Staff are given access only to the information necessary for their duties.
• Fraud detection: Automated systems detect suspicious activity in real time.

While we are committed to maintaining the highest level of security, no method of transmission over the internet or electronic storage is 100% secure. We therefore cannot guarantee absolute security, but we take every possible precaution.

7. Data Retention Period

We retain your information only for as long as is necessary to fulfil the purpose for which it was collected, or as required to meet applicable legal obligations.

Our general retention practices are as follows:

• Account-related information is retained for a defined period after account closure.
• Financial and transaction records are retained in accordance with legal requirements.
• Customer service conversations are retained for a set period.
• Cookie and browsing data is generally kept for a short period.

Once the necessary retention period has ended, data is securely deleted or anonymised.

8. Your Rights & Choices

We believe every user should have control over their own data. At c999, you have the following rights:

8.1 Right to Access

You may request to know what information we hold about you. We will provide that information within a reasonable timeframe.

8.2 Right to Correction

If any information stored in your account is inaccurate or incomplete, you may request that it be corrected. In many cases you can update your information directly through account settings.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, information required for legal obligations, fraud prevention, or ongoing dispute resolution may not be immediately deletable.

8.4 Right to Opt Out of Marketing Communications

If we send you promotional messages, you may request to opt out of such communications at any time. This will not affect necessary service-related communications.

8.5 Right to Lodge a Complaint

If you have any concerns about how your information is being processed, please contact us directly in the first instance. We will make every effort to resolve the issue.

To exercise any of the above rights, please contact our support team.

9. Protection of Children & Minors

c999 strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect any personal information from individuals under the age of 21.

If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted. We may request documentation to verify age.

If you believe a minor is using our platform, please notify us immediately.

10. International Data Transfers

Some of our technical infrastructure and service partners may be located outside Bangladesh. In such cases, your information may be transferred internationally. Whenever such a transfer occurs, we ensure that:

• The receiving party provides adequate data protection guarantees.
• The data transfer is covered by contractual safeguards.
• The privacy and security of your information is maintained.

11. Third-Party Websites & Services

Our website may sometimes connect to third-party payment gateways or services. These third parties have their own privacy policies and are solely responsible for their own data practices. c999 is not responsible for the privacy practices of third parties.

We recommend that you read the privacy policy of any third-party service before using it.

12. Policy Changes & Updates

We may revise this Privacy Policy from time to time based on service improvements, technical changes, or legal requirements. For any significant changes:

• The "Last updated" date at the top of this page will be changed.
• You may be notified of important changes via email or through the platform.
• Continuing to use the platform after changes are made will be considered acceptance of the updated policy.

We recommend that you review this policy regularly so you stay informed about the latest information.